FAQ
Product-Related Questions
Q: What materials are your Cat Litter Boxes, Dog Toilets, and Pet Pads made of? A: Our Cat Litter Boxes are made from durable, non-toxic, BPA-free plastic that is easy to clean and resistant to scratches. Dog Toilets feature sturdy plastic or metal construction, with removable trays for easy waste disposal. Pet Pads are made with ultra-absorbent wood pulp, leak-proof PE backing, and a soft top layer that is gentle on pet paws. All materials meet international pet safety standards, with detailed information on each product page.
Q: Are your Cat Litter Boxes suitable for large cats or multiple cats? A: Yes, we offer Cat Litter Boxes in various sizes, including extra-large options designed for large cat breeds or multi-cat households. These litter boxes provide ample space for cats to move comfortably, with high sides to minimize litter tracking and odor escape.
Q: How absorbent are your Pet Pads, and can they be used for puppies and adult dogs? A: Our Pet Pads are highly absorbent, capable of locking in moisture quickly to prevent leaks and odors. They are suitable for puppies, adult dogs, and even senior dogs with incontinence issues. We offer different sizes to match the size of your dog, with thicker options for heavier use.
Order & Shipping Questions
Q: Can I cancel or modify my order after placing it? A: We process orders quickly to ensure fast delivery, so cancellations or modifications are only accepted within 1 hour of placement. Once processed or shipped, orders cannot be changed. For incorrect or damaged items, refer to our Return & Exchange Policy.
Q: Do you ship internationally, and are there restrictions? A: Yes, we ship to most countries worldwide. Some countries have restrictions on plastic or absorbent products, so we recommend checking your local customs regulations before placing an order. International shipping times are 7–14 business days, and customers are responsible for any customs duties or fees.
Q: What if my product arrives damaged or defective? A: Report damaged or defective items within 48 hours of delivery. We may request photos of the damage and will arrange a replacement or refund, covering return shipping if the issue is our fault. Our 6-month warranty covers manufacturing defects, but not damage from misuse or pet activity.