Shipping Policy

Order Processing

We understand the need for reliable, timely delivery of pet daily supplies—cleanliness and convenience can’t wait. All orders are processed within 1–2 business days of payment confirmation, including a thorough quality inspection. Our team checks each item to ensure it is intact, free from defects, and properly packaged—especially larger items like cat litter boxes and dog toilets. We do not process or ship orders on weekends or major holidays, and orders placed after our daily cutoff time will be processed the next business day.

Specialized Packaging

Given the varied sizes and fragility of our products, we use specialized packaging to protect them during transit. Cat Litter Boxes and Dog Toilets—often larger and bulkier—are wrapped in bubble wrap and placed in reinforced cardboard boxes to prevent dents, scratches, or damage to hinges or lids. Pet Pads are packed in sealed, moisture-resistant bags and sturdy boxes to preserve their absorbency and prevent tearing. All packaging is designed to withstand the rigors of shipping, ensuring your pet supplies arrive in perfect condition.

Shipping Options & Timelines

We offer two flexible shipping options to suit your needs: Standard Shipping (3–7 business days) for regular orders, and Expedited Shipping (1–3 business days for an additional fee) for pet owners who need supplies urgently. International shipping is available to most countries worldwide; international customers are responsible for any customs duties, taxes, or fees imposed by their local government, which are not included in the shipping cost. Delivery times for international orders range from 7–14 business days.

Tracking & Support

Once your order ships, you will receive a confirmation email with a tracking number, which may take 24–48 hours to update. We do not ship to PO boxes or APO/FPO addresses. If your order arrives damaged (e.g., a cracked litter box, a torn pet pad package, or a broken dog toilet), please report it within 48 hours of delivery to arrange a replacement or refund. Address changes are only guaranteed if requested before order processing or shipping. Our goal is to ensure your pet daily supplies arrive safely and on time, ready to make pet care easier.